Find quick answers to your questions below...

Our Lampshade Materials & Fittings
Lampshade materials
Will the lampshade fit my base?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
An item is missing from my shipment.
My Account
How do I create an account?
How do I edit my account information?
How much is postage?
I forgot my password.
How do I return or exchange my lampshade?
I received the wrong product.
What is your return policy?
When will my order ship?
Privacy & Security
Privacy Policy
Security
Pricing and Billing
I have a question on my charges.
I need a copy of my receipt/invoice.
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?